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How the brand behaves in the real world.

Brand Experience

What it is

An identity is a promise. Experience is whether it is kept.

A brand is judged where people meet it: a reception desk, a delivery vehicle, a product on a shelf, a tender document, a stand at an exhibition.

Each of those is produced by a different supplier, on a different timeline. So the work is as much governance as design.

What it covers

The four practices

Strategy leads. Everything follows from it.

01

Where the value is decided.

02

The system the brand is recognised by.

03

How the brand behaves in the real world.

04

The brand goes live in the same hands that built it.

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